Forget Account Password / Login Password

Please enter your Customer ID / TVB member ID

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Your registered mobile number is:
******12

Please enter the complete phone number for identity check. If a correct phone number is entered, the new password will be sent to your registered phone number via SMS

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Please enter your registered email to complete the forget password process

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If you have input the correct mobile number, the new account password will be sent to your mobile number through SMS

The reset password link has been sent to

Please reset the password within 72 hours

OK